Privacy policy

OoConut operates this website, including all associated information, content, features, tools, products, and services (collectively referred to as the “Services”), with the objective of providing users with a seamless, efficient, and secure shopping experience. This Privacy Policy outlines the manner in which OoConut collects, processes, uses, and discloses personal information when you access, interact with, or make a purchase through our Services, or otherwise communicate with us.

By accessing or using any part of our Services, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy.

Personal Information We Collect
In order to effectively operate and enhance our Services, we collect various categories of personal information that may be used to identify you directly or indirectly. Such information includes, but is not limited to:

  • Contact Information, including your full name, residential address, shipping and billing addresses, phone number, and email address.
  • Payment Information, including transaction-related data such as payment confirmations, billing details, and records of purchases made through our platform.
  • Account Information, including login credentials such as username and password, as well as preferences, saved settings, and account-related configurations.
  • Transaction Data, including details regarding products viewed, added to cart, purchased, returned, exchanged, or cancelled, along with historical purchase activity.
  • Communications, including any information you voluntarily provide when contacting us for support, inquiries, or feedback.
  • Device Information, including technical details such as IP address, browser type, device type, operating system, and network connection data.
  • Usage Data, including information related to how you interact with our website, such as pages visited, time spent, navigation patterns, and overall browsing behavior.

How We Collect Information
We collect personal information through multiple channels depending on your interaction with our Services. This may include:

  • Information provided directly by you when you create an account, place an order, submit forms, or communicate with us.
  • Information collected automatically through cookies, tracking technologies, and similar tools when you access or use our website.
  • Information received from third-party service providers who assist in operating our business functions.
  • Information obtained from partners or other third parties, where such collection is permitted under applicable laws and regulations.

How We Use Your Information
The personal information collected is utilized for a variety of legitimate business purposes, including but not limited to:

Providing and Improving Services, such as processing transactions, fulfilling orders, managing customer accounts, arranging shipping and delivery, handling returns or refunds, and enhancing overall user experience.

Marketing and Communication, including sending promotional content, offers, updates, and relevant information via email, SMS, or other communication channels, subject to your preferences.

Security and Fraud Prevention, including safeguarding our platform, detecting and preventing fraudulent activities, unauthorized access, or misuse of our Services.

Customer Support, including responding to inquiries, resolving issues, and providing assistance to ensure a satisfactory customer experience.

Legal Compliance, including fulfilling obligations under applicable laws, regulations, and legal processes, as well as enforcing our policies and terms.

Sharing of Personal Information
We may disclose your personal information to third parties under specific circumstances where it is necessary for legitimate business operations or required by law. Such disclosures may include:

  • Sharing with service providers and vendors who assist with payment processing, logistics and delivery, analytics, customer support, and technical infrastructure.
  • Sharing with marketing and advertising partners for promotional activities and targeted advertising, in accordance with applicable laws.
  • Disclosure when required to comply with legal obligations, court orders, or government requests.
  • Disclosure to protect the rights, property, or safety of OoConut, our users, or others.
  • Disclosure in connection with a business transaction such as a merger, acquisition, restructuring, or sale of assets.
  • All third parties engaged by us are obligated to handle your personal information in a secure and responsible manner.

Third-Party Links
Our Services may contain links to external websites or platforms operated by third parties. OoConut does not control and is not responsible for the privacy practices, content, or policies of such third-party websites. Users are encouraged to review the privacy policies of those platforms before providing any personal information.

Children’s Privacy
Our Services are not intended for use by individuals below the legal age as defined under applicable laws. We do not knowingly collect personal information from children. In the event that such information is inadvertently collected, we will take appropriate steps to delete it promptly upon becoming aware.

Data Security and Retention
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, it is acknowledged that no method of transmission over the internet or electronic storage is entirely secure.

Personal information is retained only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including providing Services, complying with legal obligations, resolving disputes, and enforcing agreements.

Your Rights
Depending on your jurisdiction, you may be entitled to certain rights in relation to your personal information. These may include:

  • The right to access and review the personal data we hold about you.
  • The right to request correction of inaccurate or incomplete information.
  • The right to request deletion of your personal data, subject to applicable conditions.
  • The right to obtain a copy of your personal information in a portable format.
  • You have the right to unsubscribe from marketing communications at any time.

Requests to exercise these rights may be made by contacting us using the details provided below.

International Data Transfers
In certain circumstances, your personal information may be transferred to, stored, or processed in locations outside your state or country of residence, where it is necessary for the provision of our Services. Such transfers will be conducted in compliance with applicable data protection laws.

Changes to This Policy
OoConut reserves the right to modify or update this Privacy Policy at any time to reflect changes in our practices, operational requirements, or legal obligations. Any updates will be posted on this page, and continued use of our Services following such changes constitutes acceptance of the revised policy.

Contact Us
For any questions, concerns, or requests related to this Privacy Policy or the handling of your personal information, you may contact us at:

Yum Craft Pvt. Ltd.
Panidhara Patiyu, Panidhra
Keshod - Veraval road
Gujarat – 362220, India
Email: info@ooconut.com